Multi-Vendor Marketplace

Fulfillment - Marketing Store

The Challenge

Global client had challenges in the North American Marketplace achieving optimal usage for a variety of marketing programs. While they had numerous capable vendors providing services, utilization was below expectations. They were utilizing seven different vendors who each had specialized services and unique ordering sites.

Some of the challenges they faced included:

• Each portal required an unique sign-on process
• Each portal had limited payment options
• Each portal had an unique 800 number and/or email address for Customer Service
• Inventory was not managed “Real Time” by all vendors
• Process to search/look for items was not consistent over each portal
• Reporting capabilities not consistent between vendors
• Canadian materials were handled on a separate vendor portal from US materials
• “Look and Feel” of screens were not standardized across the 7 portals
• Excessive time was spent processing invoices and payment questions from field and vendors.

These challenges created frustration in the field and low usage.

The Outcome

Usage has increased significantly, customer service issues have disappeared, and the vendors are getting paid in a timely manner.